Privacy Policy

At Mars Communications Ltd (“Mars”, “we”, “us”), protecting your privacy is important to us. This Privacy Policy explains the personal information we collect, how we use and protect it, and your rights. It applies to mars-shop.co.tz and our branches, and is intended to operate in line with the laws of Tanzania, including the Personal Data Protection Act, 2022.

Information We Collect

  • Identification details — name, address, telephone number and email address.
  • Transaction information — purchase history, payment details and delivery preferences.
  • Technical data — IP address, browser type and access times, collected through cookies and similar technologies to improve your experience.

How We Use Your Information

  • To process orders — complete transactions, arrange delivery and provide after-sales support.
  • To improve our services — understand customer preferences and enhance our products and website.
  • To communicate — send updates, notifications and, where you have agreed, promotional offers.

Data Protection

We apply appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Access is restricted to authorised personnel, and our practices are reviewed regularly.

Sharing Your Information

Mars does not sell, trade or rent your personal information. We share information only with trusted service providers (such as delivery partners and payment processors) to the extent needed to fulfil your order, or where required by law.

Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and analyse traffic. You can control cookies through your browser settings; disabling them may affect some features.

Your Rights

  • Access — request a copy of the personal information we hold about you.
  • Rectification — ask us to correct inaccurate information.
  • Withdraw consent — opt out of marketing communications at any time.

Contact Us

Phone / WhatsApp: 0765 445 533  |  0687 293 360
Email: mb@mars-shop.co.tz